Enterprise Data Circuit Rollout Case Study

Client

Confidential Fortune 100 Retailer

Industry

Retail

Duration

August 2021 – February 2024

Services

Project Management Office (PMO), Data Circuit Ordering, End-to-End Management

Challenge

The client was undergoing a large-scale network upgrade across hundreds of geographically diverse retail locations. Internally, their teams struggled to manage the volume and complexity of circuit installations—leading to delays, miscommunication, missed install windows, and cost overruns. The existing approach lacked centralized ownership, milestone visibility, and accountability.

The MTM Solution: Project Management That Drives Execution

MTM was brought in to act as the centralized program lead for the entire circuit lifecycle—bringing together IT, billing, vendor relations, property management, and facilities under one structured project framework.

We activated a dedicated Project Management Office (PMO) tailored to telecom deployments, with the following responsibilities:

Milestone-Driven Execution

Implemented a structured approach across seven distinct phases: Identification, Quotation, Order, Scheduling, Installation, Turn-Up, and Billing.

Stakeholder Orchestration

Bridged communications between WFM departments, carriers, low-voltage vendors, property managers, and city permitting offices.

Tool-Based Tracking

Utilized WorkWeb and later Salesforce for real-time updates, compliance logs, and milestone accountability.

Risk Mitigation

Implemented proactive site access coordination, permitting resolution, and billing code accuracy verification.

Key Project Management Deliverables

Our PMO team created and maintained essential project management tools and documentation to ensure successful execution:

Formal Project Plan

Developed comprehensive plans including SLA-driven timelines and responsibility matrices.

Circuit Order Tracking

Created and maintained a Master Circuit Order Tracker, migrating from WorkWeb to Salesforce for enhanced visibility.

Access & Permit Protocols

Established Site Access Coordination Protocols and Permit/Property Legal Escalation Playbooks.

Reporting & Verification

Delivered Weekly Executive Summaries, Stakeholder Checkpoints, and Billing Accuracy Confirmation Post-Install.

Results & Strategic Advantages

1,700+

Circuit orders successfully managed

40%

Reduction in installation delays

95%

First-time installation success rate

25%

Cost savings through billing accuracy

Strategic Advantages Delivered

Single Point of Accountability: Eliminated finger-pointing between departments and vendors.
Milestone Transparency: Provided real-time visibility into project status for all stakeholders.
Predictable Execution: Established reliable timelines for store openings and technology upgrades.
Cost Control: Implemented billing verification to prevent overcharges and unnecessary services.
Scalable Process: Created a repeatable methodology that scaled from dozens to thousands of locations.

"MTM's Project Management Office brought much-needed structure and accountability to our circuit deployment program. Their team acted as the central hub for all stakeholders, dramatically reducing installation delays and ensuring our store technology upgrades stayed on schedule. The detailed tracking and reporting gave our executive team unprecedented visibility into the project status and allowed us to make data-driven decisions about our network infrastructure investments."

VP of Network Infrastructure

Fortune 100 Retailer

Need expert project management for your telecom deployment?

Contact MTM to discuss how our Project Management Office can streamline your circuit ordering and deployment process.

Enterprise Data Circuit Rollout